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Our Team of Experts

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What Works Consultants is powered by a team of experts in process development, communication management, and leadership training. Together, our consulting team acts as a member of your team to solve pressing business problems to increase your revenue, save you time, and lock in process change for the long run.

Our roster of top-notch consultants includes:

Diane Dye Hansen – Founder, President, Chief Management Consultant
Dr. Candace Pruett – Director of Client Success
Ai Nguyen – Management Consultant
Cathy Council – Executive Assistant
Steve Gomez Pedroza – SME Consultant – Communication Technology
Dereck Williams – SME Consultant – Manufacturing

Debi Dunkin Jones – SME Consultant – Finance and Accounting

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Diane Dye Hansen – Founder, President, Chief Management Consultant

Diane Dye Hansen
Diane Dye Hansen – Founder, President, Chief Management Consultant

Diane Dye Hansen has been at the forefront of transforming companies for the last 20 years. Companies on her resume include The Press-Enterprise (sold to Belo Corp for $27 million) and FUNimation Entertainment (sold to Sony Entertainment for $143 million). The final full-time employer on her resume, the SaaS lost and found company Chargerback, boasts enterprise clients such as American Airlines, United Airlines, Disney, and Six Flags Theme Parks. Her multi-industry experience spans SaaS, publishing, entertainment, professional services, government, healthcare, and consumer products. As the Chief Management Consultant of What Works Consultants, Diane utilizes research, internal communication strategy, and process development to reshape companies and position them for reorganization, expansion, growth, succession, and (if desired) sale. She has helped more than 300 Owner/Operators and C-Level leaders do the inner and outer work necessary to be successful. She specializes in utilizing challenging situations to create innovation in service-focused companies, enabling them to diagnose and fix internal problems to increase revenue through enhanced process, communication, and training. Diane has a Masters in Communication Management from the University of Southern California where she graduated as an inductee of Phi Kappa Phi Honor Society and a Bachelor of Business Administration from Cal State San Bernardino. She has a High Performance Masters from the High Performance Institute, is a Certified Problem and Change Manager, and is a Certified Customer Success Management Consultant. Diane enjoys personal development endeavors, spiritual practices, reading novels about dystopian societies, paranormal research, travel, and a range of warm weather activities such as hiking, exploring, visiting ghost towns, boating, kayaking, and enjoying the beautiful waters and shores of Lake Tahoe and the Pacific Ocean.

Dr. Candace Pruett – Director of Client Success

Dr. Candace Pruett – Director of Client Success

Dr. Candace Pruett has been working with entrepreneurs as they launch and grow their business ventures over the past decade assisting them dive into product testing, customer discovery, launching their marketing plans, and obtaining financing. As a GrowthWheel Certified Business Advisor and FranFit Advisor, she has assisted over 500 entrepreneurs achieve their business dreams.  At What Works Consultants, Candace is the Director of Client Success where she leads weekly accountability groups, fosters growth through business coaching, and leads talent development. In this role, she focuses on goal setting, acknowledging blockages, and achieving growth. Candace works with businesses to develop and enhance the performance improvement plan process to ensure customization, communication, and mastery saving companies thousands of dollars in employee retention and higher employee satisfaction ratings.Candace earned her Doctorate of Business Administration at the University of Maryland Global Campus (formerly known as University of Maryland University College). Candace received her Master of Business Administration and B.S. in Management from Salisbury University. Candace’s research interest is in generational studies revolving around how the culture of an organization impacts knowledge transfer. Candace is an active participant within local economic development organizations and teaches Introduction to Entrepreneurship at Anne Arundel Community College. She also volunteers on the Career Advisory Board for Purdue School of Business at her alma mater, Salisbury University.

Ai Nguyen – Management Consultant

Ai Nguyen – Management Consultant

With senior management and executive experience, Ai Nguyen joined What Works Consultants as a Management Consultant to help organizations and leaders create opportunities from challenges. She holds an MBA and is a member of the Medical Group Management Association.Ai has 25 years of managing businesses in manufacturing, global supply chain, and healthcare at the international level. She was a Senior Director of Operations of Jia Hsin, a manufacturing group supplying products for Adidas, Puma, Lacoste, and other famous brands with about 4,000 employees producing more than 10 million products annually. Recently, she was Director of Operations for MD24 House Call, a medical practice with about 100 clinicians providing medical services in Arizona and California. Ai has developed management systems and has designed and improved several hundreds of business processes, which has increased efficiency, reduced costs, and ultimately raised businesses’ profit. She has also played a critical role in penetrating new markets, opening new manufacturing facilities, and overseas branch offices as well as setting operational foundations for subsidiaries. Throughout her career, Ai also dedicated herself to developing Corporate Social Responsibility (CSR) and Sustainability for the industry, US, and international community. She has built the Sustainable Business model where Corporate Social Responsibility is integrated into business operations for sustainable business growth. She has spoken at global conferences to share the story of success and motivate organizations to implement CSR and Sustainability. Ai lives in the Phoenix, Arizona metropolitan area with her husband and two daughters. In her spare time, she enjoys blogging about parenting, childhood, and adventure for families.

Cathy Council – Executive Assistant

Cathy Council – Executive Assistant

Cathy Council is the oil in the machine of What Works Consultants, working as the right hand and Executive Assistant to the President, Diane Dye Hansen. Cathy brings to the firm more than 18 years in consumer facing government relations experience. She has provided senior administrative support at the Director’s office within Nevada Department of Health and Human Services, accounting with the Nevada Department of Taxation and handles a rolling case load at the Nevada Division of Welfare. She has been HIPAA certified since 2007 and, trained in security awareness, oversees system compliance with What Works Consultants. As a native Nevadan, Cathy enjoys everything outdoors: hiking, camping, and going to the beach.

Steve Pedroza – SME Consultant – Communications Technology

Steve Pedroza – SME Consultant – Communications and Technology

Steve Gomez Pedroza joins What Works Consultants as a Communication Consultant with 15+ years of experience that spans several industries – from retail, fast-casual dining, information technology, parks and resorts, marketing and communications, to more recently – the nonprofit sector as Marketing and Communications Manager at San Gabriel Valley Habitat for Humanity – serving Northeast Los Angeles, Glendale, Pasadena, and the San Gabriel Valley. .  His education is just as diverse, with a Bachelor of Science in Legal Studies (2009) and an Master of Business Administration (2014) from the University of La Verne as well as a Master of Communication Management (2018) from the University of Southern California.As a lifelong resident of Southern California, Steve currently resides in Riverside. An interesting fact about him – at the age of 23, he ran for West Covina City Council, and he would like to pursue another political run in the near future. Steve also has aspirations to obtain a law degree. He is a proud uncle to Josefine, his rambunctious niece of less than two years of age.

Dereck Williams – SME Consultant – Manufacturing

Dereck Williams – SME Consultant – Manufacturing

Dereck Williams has two decades of experience as in top leadership roles overseeing Operations, Engineering and Quality teams in the aerospace, defense, automotive and medical device industries. He is available within What Works Consultants as Manufacturing Lead Consultant. He has extensive experience with standards such as ISO9001, AS9100, ISO13485, TS16949, and AC7004, is a certified lead auditor, and has helped many companies implement certified Quality Management Systems and implement Lean best practices across an enormous list of processes. He has worked with Triumph Aerospace Group, Astronics, and is a member of the Northwest Defense Coalition. Strategic initiatives include improving revenue from new markets, implementing new systems to align with organizational initiatives, identifying and eliminating waste in processes and troubleshooting equipment that is producing unintended results.

He holds a BA and Masters of Mechanical Engineering from University of North Dakota, is a Certified Quality Engineer and Manager, a Lean Six Sigma Black Belt, has NDT Radiographic Testing I and Liquid Penetrant Level II certifications. Dereck is passionate about all things manufacturing related. When he is not working with organizations to strengthen their abilities to manufacture better and faster you will find him working in his shop building his own designs. He is a true craftsman who loves to work with wood metal and plastic to create stunning builds for himself, friends and family. He has designed and built one off parts that was seen in the first Transformers movie and two James Bond movies.

Debi Dunkin Jones – SME Consultant – Finance and Accounting

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