How to Create a High-Performing Healthcare Organization: Strategies for Improving Employee Experience and Job Satisfaction

As healthcare organizations continue to face changing market forces, the ability to attract and retain talented employees is essential for success. In today’s highly competitive environment, it is no longer enough for executives to focus solely on performance metrics. Instead, they must be proactive about fostering an environment where employees feel valued and engaged. This article will explore key strategies small healthcare organizations can use to improve employee experience and job satisfaction, helping them create a high-performing organization.

#1: Create the Right Culture & Values

Every organization’s success is dependent on its culture and values, which are the foundations of how people interact with each other and carry out their work. It is important for small healthcare organizations to create an environment that reflects their core values and promotes job satisfaction. This can be done by encouraging open communication between management, staff, patients, and providers, as well as providing opportunities for employees to give feedback or voice ideas on ways to improve operations. Additionally, it is important to recognize achievement and reward success in order to motivate team members to do their best work every day.

#2: Encourage Effective Communication & Collaboration

Employees need to feel like they are part of a team in order to foster collaboration and promote a sense of company loyalty. To ensure effective communication within the organization, management should place a priority on creating an environment where different perspectives are valued and respected. Holding regular meetings with staff members can help ensure everyone is up-to-date on projects and provide them with a forum for sharing opinions/ideas. Implementing an open-door policy can also encourage employees to share their thoughts directly with management without hesitation. Along with these strategies, it is important for executives to regularly communicate company goals/vision so that everyone understands how they contribute towards achieving them.

#3: Provide Training & Development Opportunities

Any organization looking to stay competitive in today’s market must invest in learning opportunities for employees. By providing training courses or workshops on relevant topics, small healthcare organizations can help enhance employee engagement, productivity and morale while preparing staff members for future challenges within the workplace. Not only does this give employees the chance to grow professionally but it reinforces the commitment from leadership towards developing their staff; something that goes a long way in creating satisfied workers who remain loyal over time.

#4: Establish Employee Recognition Programs

Recognizing employees for their hard work helps build morale, improves motivation levels and reinforces positive behavior within the organization. Small healthcare organizations should consider implementing recognition programs such as awards/incentives or praise delivered publicly or privately depending on the individual preferences of each employee. Other simple forms of recognition include sending out personalized thank you cards or hosting events/activities outside of work time where team members have the chance to connect socially while still getting credit for their contributions at work.

#5: Exploring Flexible Working Arrangements

The demands placed upon healthcare professionals have grown significantly over recent years making flexible working arrangements increasingly attractive; particularly among younger generations entering the workforce. For instance, allowing telecommuting options or adjusting hours when needed throughout the year could support a positive employee experience while still ensuring high-performance results from all team members.

In summary, there are several strategies small healthcare organizations can use to improve employee experience within their workplaces.

1) Create a culture that reflects core values

2) Establish effective communication channels

3) Invest in learning opportunities

4) Implement recognition programs

5) Explore flexible working options

All of these steps combined will help leaders create a high-performing organization with satisfied team members.

ABOUT WHAT WORKS CONSULTANTS

What Works Consultants helps organizations committed to the health of their communities create productive organizations. We help executives with internal research, process improvement, and internal communications, leveraging the power of people operations to create positive outcomes. www.whatworksconsultants.com

Teamwork and brainstorming concept with businessmen seated around a table each pointing to cards with colorful sketches of light bulbs conceptual of bright ideas and solutions arranged in a circle.
Collaboration: Building Shared Vision in Your Organization

Teamwork and brainstorming concept with businessmen seated around a table each pointing to cards with colorful sketches of light bulbs conceptual of bright ideas and solutions arranged in a circle.It can sound a little harsh, but it’s true. We live in a “what’s in it for me” society. This mindset is at the core of benefits marketing, where marketers need to be very conscious (and communicative) about what the benefit of their product or service is to their target market. However, what some leaders can overlook is how they can apply benefits marketing concepts inside the organization to create shared vision and, as a result, forward momentum.

Shared vision = shared results.

When a leader can build shared vision and specific benefits around a project goal, the buy in increases productivity, momentum, and passion behind the project. In essence, it gets done easier, faster, and better because people see why the project matters to them.

This was highlighted in one of our recent projects in state government. A grant directive was passed down with a short timeline. Although the grant was provided, no succession plan was in place for this great bit of public health communication that was being developed. What Works Consultants worked with the interested internal stakeholders to determine who needed to be involved. More than that, we researched what mattered to each of these stakeholders to develop benefits-driven shared vision for the project. The result: Everyone sees “whats in it for me” and they are bought into the project.

Are there places in your organization where your projects are stuck? Maybe they don’t move as quickly because they lack shared vision.

Here are some quick tips to develop shared vision and get things flowing.

  1. Have a meeting of the minds: Take the time to sit down and discuss the challenges, aspirations, and goals of the people who you would like buy in from. This will show you “what’s in it for them” in regard to your project.
  2. Assess their position: Will they be involved, kept informed, uninvolved, or perhaps they are a supporter who can provide ideas and open doors?
  3. Enlist in their role: Once you see their role, gain buy in on time commitment and responsibilities. Set process around how they prefer to be communicated to and commit to fulfilling your communication promise.

Building shared vision can lead to great collaboration. Do you need help doing this within your organization? Set an appointment to connect with us!

 

HR Views: Hiring to Company Culture

Is your company culture more than writing on the wall?

Unfortunately, at many companies, company culture is something that is written down by the leadership, placed on an inspirational plaque, and left for the dust bunnies to eat. When the leaders are asked about company culture, they point to the wall, not understanding that its the work and not the walls which create the culture.

I have a culture for What Works Coaching and What Works Recruitment that is expressed in how we do business. If you ask those who are part of my company, they don’t just recite the culture, they work it!

What Works Coaching helps individuals and companies in crisis or transition discover opportunity and take action to create results.

THE WHAT WORKS TEAM IS:

Passionate: We are passionate about what we do and why we do it.
Enthusiastic: We radiate enthusiasm. Our clients love our energy and they love to work with us because of it.
Proactive: If we see something that needs to be handled, we do so proactively. We openly and freely exchange ideas.
Original: We come up with original processes and utilize those versus someone else’s cookie cutter. We treat every client as the individual they are.
Empathetic: We put ourselves in our clients shoes and offer solutions with compassion.
Supportive: We are our clients biggest cheerleaders and supporters. We support each other the same way.
Responsible: Civic and social responsibility and responsible client service is at the core of all we do. We always act with integrity.
Honest: Rigorous honesty, internally and with our clients, is our constant policy.
Culture checks come with honest inquiry at the time when the culture itself is challenged? When a team knows to culture check on the parts of the culture they are most challenged by, they can improve themselves AND the service the company provides.

Is your culture infused in your human resources, operations, and communication – or is it just writing on the wall? Let us help you instill the culture your clients deserve.