How Employee Success Drives Profitability: A COO’s Guide to Organizational Design and Performance Enablement

How Employee Success Drives Profitability: A COO’s Guide to Organizational Design and Performance Enablement
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COOs must enable continuous innovation to uphold their organization’s competitive edge and profitability via strategic operations. Central to this endeavor is maximizing human resource effectiveness.

So, how do you empower your employees to perform at their peak?

The answer lies in embracing the significance of employee success, and realizing that organizational design and performance enablement are instrumental to your organization’s ability to win.

In this article, we’ll delve into the reasons why COOs should prioritize employee success, how an effective organizational design can bolster performance, and ways to harness performance enablement for maximizing profitability.

Introducing Employee Success

Employee success refers to an employee’s capacity to realize their personal and professional aspirations within the workplace. It comprises various elements like job satisfaction, career progression, productivity, and the aptitude to contribute positively to the company’s vision.

It’s essential to understand that employee success isn’t confined to hitting targets or goals. It also encapsulates the feeling of fulfillment, motivation, and engagement in their tasks, massively amplifying their overall performance.

The pillars of employee success incorporate:

Accomplishment: Employees should be able to successfully finish their tasks and meet their specific job objectives. Recognition and rewards for achievements can boost their motivation and drive.

Growth: Career development and advancement opportunities are essential for employee success. Employees should continually learn and evolve without feeling stuck in their roles.

Satisfaction: Employees should find contentment in their job, which covers the work climate, relationships with peers, and the kind of work they execute.

Well-being: Success is synonymous with happy and healthy employees. Employers must emphasize the well-being of their staff, assuring a harmonious work-life balance, stress management, and a safe, pleasant work environment.

Contribution: The capability to contribute significantly to the organization’s objectives is a crucial indicator of its success. Their work should substantially influence the organization’s mission, values, and objectives.

Engagement: Employee engagement translates to an employee’s emotional commitment to their organization. Highly engaged employees are likely to go above and beyond, driving success in their roles and for the company.

The Importance of Employee Success for COOs

COOs should prioritize employee success for several reasons:

Performance and Productivity: Effective employees are high performers and more productive. They function efficiently and significantly contribute to the organization’s goals and objectives.

Employee Retention: When employees experience success and fulfillment in their roles, they are less likely to leave the company. This lowers turnover expenses and ensures a steady, seasoned workforce.

Business Growth: Successful employees fuel business growth. Their achievements directly enhance the organization’s success. They could bring innovative ideas, raise sales, ensure customer satisfaction, and help the company sustain competitiveness.

Culture and Morale: Success breeds success. When employees feel successful, they tend to be more engaged and content, positively affecting the overall workplace culture and morale and attracting top talent.

Leadership Development: Nurturing employee success helps COOs spot potential leaders in the organization, aiding in succession planning and leadership continuity.

Agility and Adaptability: Successful employees are usually more agile and adaptable, vital skills in today’s high-speed business environment. They effectively manage change and help the organization navigate through opportunities and challenges.

Risk Management: Investing in employee success aids in identifying and mitigating risks. Engaged, committed employees are less likely to cause compliance issues or tarnish the company’s reputation. In essence, advocating for employee success is about safeguarding the organization’s future.

A COO that encourages and cultivates their employees’ success is investing in the company’s long-term stability, growth, and overall success.

The Role of Organizational Design in Employee Success

Organizational design plays a key role in driving employee success. An efficient organizational design can:

  • Ensure employees have clear job expectations and responsibilities, and access to resources they need to succeed.
  • Provide clarity around decision-making processes and help identify superfluous areas or overlaps that can be eradicated for improved efficiency.
  • Promote collaboration and enable employees to work independently and effectively.
  • Strategically position their company for long-term success.

The Role of Performance Enablement

Performance enablement is another crucial aspect of ensuring employee success. It involves equipping employees with the necessary tools, skills, feedback, training, resources, and development opportunities they need to excel in their roles.

This could entail steps such as:

  • Implementing an effective performance management system.
  • Creating mentorship programs.
  • Developing career progression plans.
  • Offering targeted learning opportunities.
  • Utilizing technology.
  • Using analytics to gauge results

When executed properly, performance enablement not only guarantees that employees are successful but also drives higher profitability for the organization as a whole.

As a COO or CHRO, it’s your duty to ensure that your organization values employee success and introduces systems that encourage it. By investing in organizational design initiatives and performance enablement measures, you’ll improve employee satisfaction and lay the groundwork for increased profitability in the future.

Begin your journey of investing in your people and enhancing profitability today! Get in touch with What Works Consultants for a complimentary discovery call.

Read More:

  1. Drive: The Surprising Truth About What Motivates Us” by Daniel H. Pink: This book provides insights into what truly motivates employees to succeed and perform at their best.
  2. Work Rules!: Insights from Inside Google That Will Transform How You Live and Lead” by Laszlo Bock: In this book, Google’s former Head of People Operations reveals the secrets of the company’s success in terms of employee satisfaction and engagement.
  3. “The Advantage: Why Organizational Health Trumps Everything Else In Business” by Patrick Lencioni: This book gives insights into how organizational structure and culture can impact business success.
  4. “The Fifth Discipline: The Art & Practice of The Learning Organization” by Peter M. Senge: This book focuses on how companies can develop learning organizations, which is key to employee success and business growth.
  5. Carrots and Sticks Don’t Work: Build a Culture of Employee Engagement with the Principles of RESPECT” by Paul L. Marciano: This book offers practical strategies for increasing employee engagement and success.
  6. First, Break All The Rules: What the World’s Greatest Managers Do Differently” – By Marcus Buckingham and Curt Coffman: This book provides insights into management styles that encourage employee success.


  1. “The impact of employee engagement on performance” by Harvard Business Review: This article provides a detailed analysis of how employee engagement affects organizational performance.
  2. Why Happy Employees Are 12% More Productive” published in Fast Company: This article explores the correlation between employee happiness (a factor of employee success) and productivity.
  3. “Building a Game-Changing Talent Strategy” published in Harvard Business Review: This article provides insights into creating an effective talent strategy, focusing heavily on performance enablement.
  4. “Organizational design: The rise of teams” by Deloitte Insights: Insightful article on how organizational design impacts success.

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