Our Team of Experts

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What Works Consultants is powered by a team of experts in process development, communication management, and leadership training. Together, our consulting team acts as a member of your team to solve pressing business problems to increase your revenue, save you time, and lock in process change for the long run.

Our roster of top-notch consultants includes:

Diane Dye Hansen – Founder, President, Chief Management Consultant
Dr. Candace Pruett – Director of Research and Client Insights

Carole Witkowski – Head of Training and Leadership Development
Steve Gomez Pedroza – SME Consultant – Communication Technology

Debi Dunkin Jones – SME Consultant – Finance and Accounting

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Diane Dye Hansen – Founder, President, Chief Management Consultant

Diane Dye Hansen
Diane Dye Hansen – Founder, President, Chief Management Consultant

Diane Dye Hansen has been at the forefront of transforming companies for the last 20 years. Companies on her resume include The Press-Enterprise (sold to Belo Corp for $27 million) and FUNimation Entertainment (sold to Sony Entertainment for $143 million). The final full-time employer on her resume, the SaaS lost and found company Chargerback, boasts enterprise clients such as American Airlines, United Airlines, Disney, and Six Flags Theme Parks. Her multi-industry experience spans SaaS, publishing, entertainment, professional services, government, healthcare, and consumer products. As the Chief Management Consultant of What Works Consultants, Diane utilizes research, internal communication strategy, and process development to reshape companies and position them for reorganization, expansion, growth, succession, and (if desired) sale. She has helped more than 300 Owner/Operators and C-Level leaders do the inner and outer work necessary to be successful. She specializes in utilizing challenging situations to create innovation in service-focused companies, enabling them to diagnose and fix internal problems to increase revenue through enhanced process, communication, and training. Diane has a Masters in Communication Management from the University of Southern California where she graduated as an inductee of Phi Kappa Phi Honor Society and a Bachelor of Business Administration from Cal State San Bernardino. She has a High Performance Masters from the High Performance Institute, is a Certified Problem and Change Manager, and is a Certified Customer Success Management Consultant. Diane enjoys personal development endeavors, spiritual practices, reading novels about dystopian societies, paranormal research, travel, and a range of warm weather activities such as hiking, exploring, visiting ghost towns, boating, kayaking, and enjoying the beautiful waters and shores of Lake Tahoe and the Pacific Ocean.

Dr. Candace Pruett – Director of Research and Client Insights

Dr. Candace Pruett – Director of Research and Client Insights

Dr. Candace Pruett has been working with entrepreneurs as they launch and grow their business ventures over the past decade assisting them dive into product testing, customer discovery, launching their marketing plans, and obtaining financing. As a GrowthWheel Certified Business Advisor and FranFit Advisor, she has assisted over 500 entrepreneurs achieve their business dreams. She has had the opportunity to work with corporate franchises, non-profit organizations, and quasi-government organizations to provide research based solutions. At What Works Consultants, Candace is the Director of Research and Client Insights where she conducts primary and secondary research to solve organizational problems using an evidence-based management approach. In this role, she focuses on internal company specific problems, acknowledging obstacles and industry norms, and providing implications and next steps for progress. Candace also works with businesses to develop and enhance the performance improvement plan process to ensure customization, communication, and mastery saving companies thousands of dollars in employee retention and higher employee satisfaction ratings.Candace earned her Doctorate of Business Administration at the University of Maryland Global Campus (formerly known as University of Maryland University College). Candace received her Master of Business Administration and B.S. in Management from Salisbury University. Candace’s research interest is in generational studies revolving around how the culture of an organization impacts knowledge transfer. Candace is an active participant within local economic development organizations and teaches Introduction to Entrepreneurship at Anne Arundel Community College. She also volunteers on the Career Advisory Board for Purdue School of Business at her alma mater, Salisbury University.

Carole Witkowski – Head of Training and Leadership Development

Carole Witkowski is an action-oriented leadership coach with over
30 years of Human Resource Management experience in rapidly
growing small to mid-sized companies. She is dedicated to
helping individuals and organizations pivot and achieve
meaningful results along their growth journey. She partners with
leaders and teams to help organizations select, engage and
develop talent that is equipped for the continually changing world
of work. She is dedicated to helping individuals and teams
experience effective communication and problem solving in order
to achieve company results and personal goals. Carole has
influenced organization effectiveness through job design,
organizational structure, talent acquisition, onboarding, and
total rewards. She has supported company and individual goals through succession planning, assessment facilitation, training and workshops, performance planning, and individual and group coaching. Carole’s warm, open style encourages open dialog, curiosity and inquiry, humor, and creative problem solving. 

  • Associate Certified Coach (ACC) through the International Coaching Federation 
  • Masters degree in Adult Education-Organizational Development, Alverno College in Milwaukee, WI

Steve Pedroza – SME Consultant – Communications Technology

Steve Pedroza – SME Consultant – Communications and Technology

Steve Gomez Pedroza joins What Works Consultants as a Communication Consultant with 15+ years of experience that spans several industries – from retail, fast-casual dining, information technology, parks and resorts, marketing and communications, to more recently – the nonprofit sector as Marketing and Communications Manager at San Gabriel Valley Habitat for Humanity – serving Northeast Los Angeles, Glendale, Pasadena, and the San Gabriel Valley. .  His education is just as diverse, with a Bachelor of Science in Legal Studies (2009) and an Master of Business Administration (2014) from the University of La Verne as well as a Master of Communication Management (2018) from the University of Southern California.As a lifelong resident of Southern California, Steve currently resides in Riverside. An interesting fact about him – at the age of 23, he ran for West Covina City Council, and he would like to pursue another political run in the near future. Steve also has aspirations to obtain a law degree. He is a proud uncle to Josefine, his rambunctious niece of less than two years of age.

Debi Dunkin Jones – SME Consultant – Finance and Accounting

Photo and Bio TBD